Our Clients
Our passion is you, our clients, and connecting you to your clients through clear and creative branding.
Our Project Process
Every new project begins with an initial consultation to determine your primary objectives and branding needs. After this meeting we draft up a proposal for your review. Our initial meeting functions as a comprehensive discovery of your current marketing efforts and future goals.
Once proposal is approved, we gather the following:
- All Client Content relevant for project (categorized in editable .doc format)
- Any relevant Client graphic assets in editable formats (.eps, .ai, .psd).
- Imagery in high resolution .jpeg or .png
Once we have all client content necessary for the project along with 50% deposit for project work we continue to design stage.
Our team provides an initial draft of visual concepts for your review. Once we have your feedback we edit and prepare everything for final delivery.
Depending on the project we deliver visual assets or passwords to sites. Making sure you’re set up to use your new branding assets to grow your business.
You receive an advertising solution that is concise, consistent, and creative. This solution will be about your brand and align with your goals.
Quarterly Reviews
Since the business climate is fluid and changes frequently, we like to stay ahead. Our quarterly face to face or teleconference meetings with our clients offer a chance to plan ahead and be strategic – not reactive – with your marketing mix.
Client Portal
Submit new content requests, design changes, and see it’s progress.
FAQs
Turnaround Times
All communication returned within 1 business day.
Content Changes (Text and Image Updates) submitted before Noon on a Business Day can be done within 2 business days.
Ex. Content requests on a Monday Morning will be completed before end of business day Wednesday. Content requests at 4:50pm Monday will be completed before end of business day Thursday.
Design Changes (Layout and Graphic Edits) are done within 5 Business Days.
Hosting, Repair, and Backend Updates are custom quoted on time deliveries as they range in scope. However we rush repair of our client sites. If your site is hacked, broken, or faces a server/hosting issue we prioritize getting you back online asap.
Hourly Edits
Work done outside a project contract is done to this Fee Schedule for Web Edits:
$50/hr: Content changes.
$75/hr: Design and Layout Changes.
$100/hr: Backend Development, Hosting and Repair Work.
We use time trackers on all our projects for accurate invoicing. Tracked time is rounded up to nearest half hour with minimum time on project or edits always being 1 hr.
Submission of Requests
All edit requests are submitted through our online ticket system in the Client Portal. This helps us handle your request and content in the most effective way possible.
Requests via phone, text, or email will not be considered. This streamlined system is the best way to ensure no request is lost and everything stays on schedule.
Invoicing
All payments and invoices are done digitally.
Project work is 50% deposit and 50% upon completion.
Payment for hourly work is due upon receipt.
Why Business Days?
It is easy for an agency offering web services to become on call and at work 24/7. It’s also easy for burnout to occur in our industry. We believe the best design, ideas, and code comes from well rested and happy creatives and coders. So we let our team have evenings and weekends to their own discretion and hope you enjoy your weekend as well. This is why our turnarounds are given in business days and while other freelancers come and go we’ve had longevity.
Our exception: If your site faces a hack or technical error that removes your site off the face of the internet. We understand that while businesses have ‘open hours’ your website should be live 24/7. If you’re a client and your site is down please reach out and we’ll find the best solution asap to bringing your site back online.